We do not have set visiting times as this is your home. The doors are locked at certain hours for security reasons but there is a bell near the front door for visitors to ring. The front entrance and secure garden entrance have a security release button for easy access to the home during daylight hours.
There is a hairdressing salon situated in the Jones Wing. A hairdresser is available on Tuesdays and Wednesdays, and a barber visits every 6 weeks on Saturdays at a cost to the residents.
Arrangements can be made for daily delivery of newspapers or magazines from the local Newsagency. Please discuss your requirements with the Newsagency or the staff at the home.
Incoming mail is received and delivered to the residents daily. Letters to be posted may be left in the letter rack situated in the Thomas Wing lounge.
If you would like to have a private telephone, you can notify Telstra to arrange for a connection. You are responsible for all costs incurred. Address for phone connection is 1 Allan Street, Crystal Brook.
Smoking is not permitted in the Home.
A Podiatrist visits every six weeks. Residents are seen according to their health care needs. Staff have been trained in basic foot care.
A doctor appointed by the Crystal Brook Medical Practice visits every Wednesday, however you may select a medical practitioner of your choice, Three doctors are available in the town.
Chaplain and Church Services
A Christian Chaplain visits the home regularly to offer pastoral care to all residents, whatever their creed and background and is on-call for times of spiritual need.
Anglican and Uniting services are held in the chapel on alternate Fridays at 10:00am. The Catholic community hold a service on the second Tuesday of the month, plus laypeople or a Catholic priest will offer communion weekly.
Care plans and goals will be discussed with you and your representative. They will be reviewed regularly in consultation with you and your representative.
The home has smoke and thermal detectors and alarms systems. The alarm systems are tested regularly. Staff are trained with fire drills.
Residents may enjoy alcoholic beverages as they choose providing it does not impinge upon the rights of another person. Weekly happy hour for residents and visitors is held in the communal lounge on Wednesday afternoons, and drinks are offered on Sundays with lunch. There is also a Men Only Happy Hour on Friday afternoons, 4 pm to 5 pm.
Please notify the staff if you plan to spend time away from the home with friends or relatives so that appropriate arrangements can be made for your medications and meals.
Bed linen, towels and personal clothing is laundered at the Home. All bed linen and towels are supplied by the home and changed regularly and when necessary. Residents may choose to bring their own bed linen and towels. To assist the staff and minimise the possibility of personal clothing being misplaced please ensure garments are marked clearly with sewn-on woven name tags.
We appreciate that it is hard to be separated from your pets and would like to be able to provide accommodation for them too. However this is not always possible. Please feel free to discuss you individual needs with the RCM. Pets are very welcome to visit providing they remain under control.
You are encouraged to continue with activities that you enjoyed before coming to The Willochra Home. The Home provides a wide range of activities for residents to enjoy. These include:
- Indoor bowls
- Word games
- Bus trips / Shopping trips
Special activities for special events
- Melbourne Cup
- St Patrick’s Day
- Christmas Function
- Anzac Day
Many musical entertainers visit regularly. Activities for the month are displayed on the notice board and in each resident’s room. Cosmetic Care is provided each Wednesday afternoon by volunteers and staff.